Vivosun Shipping Policy
At Vivosun, we are committed to providing our Australian customers with fast, secure, and reliable delivery services. This policy outlines our shipping procedures, fees, and restrictions across Australia.
1. Shipping Policy
1.1 Shipping Carriers
To maintain maximum efficiency and speed, Vivosun partners with leading global and domestic couriers, including but not limited to Australia Post, Toll, Aramex, DHL, and FedEx.
We reserve the right to select the most appropriate carrier for your order based on product dimensions and the final delivery address to ensure the best experience.
1.2 Shipping Fees
| Region | Free Shipping Threshold | Shipping Fee (Under Threshold) |
|---|---|---|
| Australia | Orders $99+ AUD | Calculated at checkout based on size & weight |
1.3 Shipping Availability & Restrictions
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Remote Regions & Offshore Islands: Free shipping applies to standard delivery zones within Australia. Certain extremely remote regional areas, the Outback, or offshore territories (including but not limited to Christmas Island, Norfolk Island, and specific remote zones in WA, NT, and QLD) may have restricted service or be subject to additional shipping surcharges.
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No P.O. Boxes or Parcel Lockers: We cannot ship to P.O. Boxes, Parcel Lockers, or military addresses. A valid physical residential or commercial address is required at checkout.
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Customs, Duties & GST: Prices and shipping thresholds are inclusive of Australian GST where applicable. For any items fulfilled from international fulfillment hubs, local customs regulations and potential import fees will apply according to Australian border compliance rules.
1.4 Processing & Tracking
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Processing Time: Most orders are processed within 1 business day (excluding weekends and holidays).
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Delivery Time: Typically 5-10 business days for standard shipping, depending on your province and proximity to major urban centers.
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Tracking Your Order: You will receive a confirmation email with a tracking link once your package has shipped. You can also track your order directly through your Vivosun Account Dashboard.
2. Lost or Missing Packages
If your tracking status shows "Delivered" but you cannot locate your package, please follow these steps before contacting us:
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Verify: Double-check the shipping address listed in your order confirmation email.
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Search: Check around your property (backdoors, porches, community mailboxes) and ask neighbors or building management.
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Wait 48 Hours: Carriers occasionally scan packages as "Delivered" prematurely. In many cases, the package will arrive 1-2 days later.
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Contact the Carrier: Use your tracking number to file a missing package claim directly with the carrier (e.g., Canada Post, FedEx, UPS).
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Contact Us: If the issue remains unresolved after completing the steps above, please reach out to our customer support team for further assistance.
Contact Us
Email: support@vivosun.com
Phone: +1 888-505-8486 (Mon-Fri)
