Vivosun Shipping Policy
At Vivosun, we are committed to providing our customers in Germany with fast, secure, and reliable delivery services. This policy outlines our shipping procedures, fees, and restrictions.
1. Shipping Policy
1.1 Shipping Carriers
To maintain maximum efficiency and speed, Vivosun partners with leading European and global couriers, including but not limited to DHL, DPD, GLS, FedEx, and UPS.
We reserve the right to select the most appropriate carrier for your order based on product dimensions and the final delivery address to ensure the best delivery experience.
1.2 Shipping Fees
| Region | Free Shipping Threshold | Shipping Fee (Under Threshold) |
|---|---|---|
| Germany | Orders €99+ EUR | Calculated at checkout based on size & weight |
1.3 Shipping Availability & Restrictions
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Mainland Delivery & Remote Regions: Free shipping applies to standard mainland addresses within Germany. Certain offshore islands or extremely remote areas (including but not limited to the North Frisian Islands, East Frisian Islands, and Heligoland) may have restricted service or be subject to additional shipping surcharges.
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No P.O. Boxes or Packstations: We cannot ship to P.O. Boxes, Packstations, or military addresses. A valid physical residential or commercial address is required at checkout.
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Taxes & Duties: All orders shipped within Germany are inclusive of applicable German VAT (MwSt.). For any items fulfilled from warehouses outside the EU, any local customs duties or import taxes will be clearly stated or remain the responsibility of the recipient.
1.4 Processing & Tracking
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Processing Time: Most orders are processed within 1 business day (excluding weekends and holidays).
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Delivery Time: Typically 5-10 business days for standard shipping, depending on your province and proximity to major urban centers.
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Tracking Your Order: You will receive a confirmation email with a tracking link once your package has shipped. You can also track your order directly through your Vivosun Account Dashboard.
2. Lost or Missing Packages
If your tracking status shows "Delivered" but you cannot locate your package, please follow these steps before contacting us:
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Verify: Double-check the shipping address listed in your order confirmation email.
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Search: Check around your property (backdoors, porches, community mailboxes) and ask neighbors or building management.
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Wait 48 Hours: Carriers occasionally scan packages as "Delivered" prematurely. In many cases, the package will arrive 1-2 days later.
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Contact the Carrier: Use your tracking number to file a missing package claim directly with the carrier (e.g., Canada Post, FedEx, UPS).
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Contact Us: If the issue remains unresolved after completing the steps above, please reach out to our customer support team for further assistance.
Contact Us
Email: support@vivosun.com
Phone: +1 888-505-8486 (Mon-Fri)
