Vivosun Shipping Policy
At Vivosun, we are committed to providing our customers with fast, secure, and reliable delivery services across the United States. This policy outlines our shipping procedures, fees, and restrictions.
1. Shipping Policy
1.1 Shipping Regions & Carriers
We offer professional shipping services across our major service regions. To maintain efficiency and speed, Vivosun partners with leading global and local couriers (including but not limited to UPS, FedEx, DHL, DPD, and national postal services).
We reserve the right to select the most appropriate carrier for your order based on product dimensions and destination to ensure the best delivery experience.
1.2 Shipping Fees
| Region | Free Shipping Threshold | Shipping Fee (Under Threshold) |
|---|---|---|
| USA (Contiguous 48 States) | Orders $99+ USD | Calculated at checkout based on size & weight |
1.3 Shipping Availability & Restrictions
-
Contiguous US Only: Shipping is available to the 48 Contiguous United States only.
-
Exclusions: At this time, we do not offer shipping to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or any other U.S. territories.
-
No P.O. Boxes or Military Addresses: We cannot ship to P.O. Boxes or military APO/FPO/DPO addresses. A valid physical residential or commercial address is required at checkout.
1.4 Processing & Tracking
-
Processing Time: Most orders are processed within 1 business day.
-
Delivery Time: Typically 5-10 business days for standard shipping.
-
Tracking: You will receive a confirmation email with a tracking link once your package has shipped. You can also track your order through your Vivosun Account Dashboard.
2. Lost or Missing Packages
If your tracking shows "Delivered" but you cannot find your package:
-
Verify the shipping address in your order confirmation.
-
Check with neighbors or around your building (backdoors, porches).
-
Wait 48 Hours: Carriers occasionally scan packages early; they often arrive 1-2 days later.
-
Contact Carrier: Use your tracking number to file a claim directly with the carrier.
-
Contact Us: If the issue remains unresolved after these steps, contact our team for assistance.
Contact Us
Email: support@vivosun.com
Phone: +1 888-505-8486 (Mon-Fri)
